Privacy Policy

Last updated: 21 March 2026

Data controller

The data controller responsible for the processing of your personal data is Slow Feeder Dog Bowl, United Kingdom. Contact: [email protected].

Data collected

We collect the following personal data:

• Contact form: name, email address, message
• Order: name, email address, delivery address, and payment data (handled exclusively by our payment provider)
• Browsing: technical cookies necessary for the website to function

Purposes

Your data is used to:

• Process and deliver your orders
• Respond to your enquiries
• Improve our website and our services
• Comply with our legal obligations

Legal basis

The processing of your data is based on: the performance of a contract (your order), your consent (contact form, cookies), and our legal obligations (invoicing, accounting).

Retention

• Contact data: 3 years after the last contact
• Order data: 6 years (accounting obligations)
• Cookies: 13 months maximum

Data sharing

Your personal data is never sold. It may be shared with:

• Our payment provider: secure processing of payments
• Couriers: delivery of your orders
• an EU-based hosting provider: hosting of the website

Cookies

This website uses only technical cookies that are necessary for the website to function correctly (consent preferences). No advertising or tracking cookies are used. You can manage your cookie preferences via the banner displayed on your first visit.

Your rights under UK GDPR

Under the UK General Data Protection Regulation (UK GDPR), you have the following rights over your personal data:

• Right of access
• Right to rectification
• Right to erasure
• Right to restriction of processing
• Right to data portability
• Right to object

To exercise these rights, contact us at: [email protected]. We will respond within one month. If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority, at ico.org.uk.

Security

We implement technical and organisational measures to protect your personal data: HTTPS encrypted connection, secure hosting (an EU-based hosting provider), and payment processing handled by a PCI DSS compliant payment provider.